FAQ
Frequently asked questions
Good to know
Which area do you cover?
Our focus is Mainz, Wiesbaden and the entire Rhine-Main region. We also handle larger projects and railway facilities beyond the region.
Is the quote free of charge?
Yes. The site visit and the quote are free and non-binding.
How quickly will I receive a quote?
We usually get back to you within 24 hours on working days. After the site visit you'll receive a written quote promptly.
Do you also work for private customers?
Our focus is on businesses, administration and public clients. We also work for property managers and residential complexes – just get in touch.
Do you bring cleaning agents and equipment?
Yes, we bring all required machines, equipment and cleaning agents. On request we use particularly eco-friendly products.
Can I combine several services?
Of course. Many customers book, for example, maintenance cleaning, window cleaning and winter service as one package – with one contact person and one invoice.
Maintenance cleaning
How often should maintenance cleaning take place?
It depends on usage and the property. Offices are usually cleaned 2–5 times a week, sanitary areas often daily. We'll recommend suitable intervals during the site visit.
Do you also clean outside business hours?
Yes. On request we clean early in the morning, in the evening or on Saturdays so your operations are not disturbed.
Deep cleaning
How is it different from maintenance cleaning?
Maintenance cleaning keeps things clean day to day. Deep cleaning is an intensive treatment that also removes stubborn dirt and residues.
How long does deep cleaning take?
That depends on the size and condition of the property. After the site visit we'll give you a binding time frame.
Window & facade cleaning
Do you clean when it rains?
Light rain is usually no problem with pure-water technology. In heavy rain, frost or storms we reschedule in agreement with you.
Are frames and window sills cleaned too?
Yes, on request we also clean frames, rebates and sills. We specify this in the quote.
Post-construction cleaning
When should the final construction cleaning be scheduled?
Ideally after all trades are finished and a few days before handover. We're happy to coordinate the date directly with your site management.
Do you also handle interim construction cleaning?
Yes, we can support your project in all phases – from rough to interim to final cleaning.
Container cleaning
How often should containers be cleaned?
For organic waste we recommend monthly cleaning in summer; for other waste types longer intervals are often enough. We're happy to advise you.
Event cleaning
How short notice can you take on event cleaning?
The earlier the better – but we're happy to check short-notice requests too. It's best to call us directly.
Special cleaning
How quickly can you be on site after water or fire damage?
Within our opening hours we usually respond the same day. Call us directly – the sooner, the less consequential damage.
Do you work with insurance companies?
We document the damage and the work carried out so that you can submit the documents directly to your insurer.
Winter service
When does the winter service start?
The season usually runs from November to March. To schedule your property firmly, we recommend booking by mid-October.
Do you document the operations?
Yes, every operation is documented with date, time and measures taken – important for your duty of care.
Ready for a spotless result?
Tell us about your property – we'll get back to you quickly with a free, non-binding quote.